CLIENT'S CHARTER
We, the staff of the Centre for Strategy and Corporate Relations (PSPK), are committed to excellence through the cultivation of a quality culture in our professional services to meet the expectations of our clients by ensuring:
- Responding to all feedback received through the Putra Respon system within the stipulated period:
- General inquiries/complaints: 15 working days
- Appreciations: 5 working days
- Complex complaints: 365 days
- Providing feedback on visit applications within five (5) working days.
- Issuing UPM internal announcements within three (3) working days after a complete application is received.
- Providing feedback on protocol advisory and event management services within three (3) working days after a complete application is received.
- Distributing invitation letters to the media for the publicity of UPM activities at least one (1) day prior to the event.
- Disseminate KPI workshop notes to all Heads of PTJ (Responsibility Centres) within seven (7) working days after the KPI workshop.
- Announcing rating results approved by the university management within two (2) working days.
- Notifying the outcome of applications for photography, videography, and multimedia layout services within five (5) working days after a complete application is received.
- Providing feedback on requests for the joint use of the corporate logo with external agencies within three (3) working days after a complete application is received.
2026 CLIENT'S CHARTER REPORT
JANUARY 2026
FEBRUARY 2026
MARCH 2026
APRIL 2026
MAY 2026
2025 CLIENT'S CHARTER REPORT
JANUARY 2025
FEBRUARY 2025
MARCH 2025
APRIL 2025
MAY 2025
JUNE 2025
JULY 2025
AUGUST 2025
SEPTEMBER 2025
OCTOBER 2025
NOVEMBER 2025
DECEMBER 2025
2024 CLIENT'S CHARTER REPORT
JANUARY 2024
FEBRUARY 2024
MARCH 2024
APRIL 2024
MAY 2024
JUNE 2024
2023 CLIENT'S CHARTER REPORT
JANUARY 2023
FEBRUARY 2023
MARCH 2023
APRIL 2023
MAY 2023
JUNE 2023
JULY 2023
AUGUST 2023
SEPTEMBER 2023
OCTOBER 2023
NOVEMBER 2023
DECEMBER 2023
2022 CLIENT'S CHARTER REPORT
JANUARY 2022
FEBRUARY 2022
MARCH 2022
APRIL 2022
MAY 2022
2021 CLIENT'S CHARTER REPORT
JANUARY 2021
FEBRUARY 2021
MARCH 2021
APRIL 2021
MAY 2021
JUNE 2021
JULY 2021
AUGUST 2021
SEPTEMBER 2021
OCTOBER 2021
NOVEMBER 2021
DECEMBER 2021
2020 CLIENT'S CHARTER REPORT
JANUARY 2020
FEBRUARY 2020
MARCH 2020
APRIL 2020
MAY 2020
JUNE 2020
JULY 2020
AUGUST 2020
SEPTEMBER 2020
OCTOBER 2020
NOVEMBER 2020
DECEMBER 2020
2019 CLIENT'S CHARTER REPORT
JANUARY 2019
FEBRUARY 2019
MARCH 2019
APRIL 2019
MAY 2019
JUNE 2019
JULY 2019
AUGUST 2019
SEPTEMBER 2019
OCTOBER 2019
NOVEMBER 2019
DECEMBER 2019
2018 CLIENT'S CHARTER REPORT
JANUARY 2018
FEBRUARY 2018
MARCH 2018
APRIL 2018
MAY 2018
JUNE 2018
JULY 2018
AUGUST 2018
SEPTEMBER 2018
OCTOBER 2018
NOVEMBER 2018
DECEMBER 2018
2017 CLIENT'S CHARTER REPORT
MAY 2017
JUNE 2017
JULY 2017
AUGUST 2017
SEPTEMBER 2017
OCTOBER 2017
NOVEMBER 2017
DECEMBER 2017
Updated:: 09/07/2026 [hairul_nizam]
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