Customer Service, Administration, and Finance Section

The Customer Service, Administration, and Finance Section is responsible for the governance of management and administration:-

1. Managing university customer service, serving as UPM's Customer Satisfaction Coordinator, with roles including:

   a. Managing customer feedback through the U-Respons system;
   b. Coordinating complaints, inquiries, appreciations, and customer feedback received through the Malaysian Public Complaints Management System (SISPA), the Ministry of Higher Education, and all communication channels including emails, letters, and phone calls;
   c. Implementing and analyzing university customer satisfaction surveys;
   d. Coordinating feedback findings from QMS 9001: 2015 and ISMS 27001: 2013 stakeholders for the university’s main services in academics, research and innovation, industry and community networks;
   e. Monitoring and reporting on the university's customer charter achievements.

2. Serving as the Public University Parliament Coordinator on behalf of UPM.
3. Managing the administration, human resources, finance, and quality management systems of the CENTRE FOR CORPORATE STRATEGY AND RELATIONS.
4. Handling applications for campus route usage and the filming of dramas, films, advertisements, and other activities by external agencies at UPM.

Hubungi:-

Updated:: 18/02/2025 [hairul_nizam]