The Strategy and Corporate Relations Centre (PSPK) of Universiti Putra Malaysia (UPM) conducted a U-Respons System training session yesterday for 50 newly appointed Deputy Customer Satisfaction Coordinators (TPKP) from various Responsibility Centres.

University Customer Satisfaction Coordinator (PKPU), Rita Bajat, stated that the training aimed to provide exposure to the use of the U-Respons System for newly appointed TPKPs and to enhance the understanding of the existing TPKPs.

"The system was internally developed by the Information and Communication Development Centre (iDEC) through UPM's information technology officers since 2013 and has been continuously improved over time to meet user needs and keep up with current information technology developments."

"PSPK is the center responsible for coordinating customer service management, so this training is crucial and needs to be provided to all TPKPs at UPM," she said. - UPM

Date of Input: 25/07/2024 | Updated: 07/08/2024 | hairul_nizam